The Resocomm's group conflict resolution models are:

Phase 1Data gathering and analysis

- Team presentation regarding the situation, issues, process, etc.

- Individual questionnaire to evaluate thirty needs along two axes: satisfaction and importance 

- 60-90 minutes individual interviews for each team members

- Themes identification

- Themes presentation to the team


Phase 2: Resolution

- Action plan, monthly meetings, mediations, follow-ups, etc.  Plan and deadlines vary from one team to the

  next

a) Group Needs Evaluation: Based on a needs analysis (for each team member) model

b) Team Diagnostic Assessments (TDA): Team coaching model

Phase 1Standardized data gathering and analysis

- Team presentation regarding the situation, issue, process, model, objective, etc.

- Individual questionnaire to assess the health of an entity called THE TEAM (and not "...my colleagues are..."   or "... Management is..." or "... our employees are...") by answering 94 open and closed questions 

- The answers are presented in 14 factors along two axis: positivity and productivity (see graph below)

- Structured TEAM debrief


Phase 2: Team coaching

- Action plan

- Six 2-hour monthly coaching meetings, mediations, follow ups, etc.

- The goal is to increase the team's score on the 14 factors, using the team's intrinsic strengths (see below)


Phase 3: Measuring the progress

- Same individual questionnaire is completed, followed by a debrief on progress, results, future, etc.

Note: I have been in the coaching and conflict resolution specialties since 2001 and the TDA is by far the most powerful tool I have used to build, rebuild or make a team excel...