The Resocomm's group conflict resolution models are:

Phase 1Data gathering and analysis

- Team presentation regarding the situation, issues, process, etc.

- Individual questionnaire to evaluate thirty needs along two axes: satisfaction and importance 

- 60-90 minutes individual interviews for each team members

- Themes identification

- Themes presentation to the team

Phase 2: Resolution

- Action plan, monthly meetings, mediations, follow-ups, etc.  Plan and deadlines vary from one team to the


a) Group Needs Evaluation: Based on a needs analysis (for each team member) model

b) Team Diagnostic Assessments (TDA): Team coaching model

Phase 1Standardized data gathering and analysis

- Team presentation regarding the situation, issue, process, model, objective, etc.

- Individual questionnaire to assess the health of an entity called THE TEAM (and not " colleagues are..."   or "... Management is..." or "... our employees are...") by answering 94 open and closed questions 

- The answers are presented in 14 factors along two axis: positivity and productivity (see graph below)

- Structured TEAM debrief

Phase 2: Team coaching

- Action plan

- Six 2-hour monthly coaching meetings, mediations, follow ups, etc.

- The goal is to increase the team's score on the 14 factors, using the team's intrinsic strengths (see below)

Phase 3: Measuring the progress

- Same individual questionnaire is completed, followed by a debrief on progress, results, future, etc.

Note: I have been in the coaching and conflict resolution specialties since 2001 and the TDA is by far the most powerful tool I have used to build, rebuild or make a team excel...